AinLore – Terms and Conditions

Last Updated: 13 October 2026

1. Amendments to Terms and Conditions

AinLore reserves the right to update or amend these Terms and Conditions from time to time. Any revisions will be published on https://www.ainlore.com/ and will take effect as stated in the updated terms, subject to applicable law.

Customers are encouraged to review these Terms and Conditions periodically to stay informed of any changes.

2. Online Account and Account Security

Customers may create an account on the AinLore website where this facility is available. Customers are responsible for keeping their login credentials confidential and for maintaining accurate contact, billing, and shipping information.

Customers should notify AinLore promptly if they suspect unauthorised access to their account. AinLore may take reasonable steps to protect customer accounts and investigate suspicious activity.

Orders placed through an account may be treated as authorised unless there is a reasonable indication of fraud, unauthorised use, or another issue requiring verification.

3. Website Operations and Order Processing

AinLore makes reasonable efforts to keep its website, product listings, prices, and stock information accurate and accessible. However, temporary technical issues, interruptions, pricing errors, or stock discrepancies may occasionally occur.

AinLore reserves the right to modify, suspend, or discontinue website features where reasonably necessary for maintenance, security, operational, or legal reasons.

We may place an order on hold, refuse it, or cancel it for legitimate reasons, including product unavailability, payment failure, incorrect order information, suspected fraud, or legal requirements. If payment has already been received for an order that is cancelled, any applicable refund will be processed in accordance with our Refund Policy and applicable law.

4. Product Information, Warranty and Liability

AinLore strives to provide accurate product descriptions, photographs, and other product details. Actual colours and appearance may vary slightly due to lighting, photography, device screens, or product-batch variations.

Customers should follow the jewellery care instructions provided with their purchase. Exposure to water, perfumes, cosmetics, sweat, chemicals, and improper storage may affect a jewellery item's appearance or durability.

Any warranty or guarantee will apply only where expressly stated by AinLore. Customers should contact us if a product arrives damaged, defective, or different from the item ordered.

AinLore will make reasonable efforts to fulfil its obligations. We are not responsible for delays caused by circumstances beyond our reasonable control, such as natural disasters, transport disruptions, or interruptions to essential services.

Nothing in these Terms and Conditions excludes or limits any liability or consumer rights that cannot legally be excluded or limited.

5. Copyright and Intellectual Property

All original content displayed on https://www.ainlore.com/, including the AinLore name and logo, product photographs, product descriptions, graphics, written content, and website design, is owned by AinLore or used with appropriate permission, unless otherwise stated.

No person may copy, reproduce, modify, distribute, publish, sell, or commercially exploit this content without prior written permission, except where permitted by applicable law.

Unauthorised use of AinLore's intellectual property may result in appropriate legal action under applicable law.

6. Damaged, Defective or Incorrect Products

AinLore takes reasonable care when checking products before dispatch. If you receive a damaged, defective, incomplete, or incorrect product, please contact our customer support team as soon as reasonably possible.

Please provide your order number, a description of the issue, and clear photographs or videos where relevant. Our team will review the information and explain the next steps.

Depending on the circumstances, product availability, our published Return and Refund Policy, and applicable law, an appropriate resolution may include a replacement, refund, or another remedy.

Please refer to AinLore's separate Return, Refund and Exchange Policy for the applicable process and timelines. Your statutory consumer rights remain unaffected.

To report an issue:

Email: helpdeskainlore@gmail.com

WhatsApp / Customer Support: +91 81485 25825

Additional Customer Support: +91 99400 67942

7. Missed Delivery and Returned Shipments

AinLore uses Delhivery as its shipping partner. Delivery attempts, tracking information, and delivery timelines are subject to the logistics provider's operational procedures and service availability.

Customers are responsible for providing a complete and accurate shipping address and a reachable contact number. If a shipment cannot be delivered because the recipient is unavailable, the address is incorrect, delivery is refused, or another delivery issue occurs, the shipment may be returned to AinLore.

If an order is returned, we will contact the customer where reasonably possible to discuss available options. Re-shipping charges, if applicable, will be communicated before a new shipment is arranged.

For Cash-on-Delivery orders, AinLore may require payment arrangements to be confirmed before reshipping. Any additional charges or refund decisions will be handled according to the published policies and applicable law. AinLore will not impose an undisclosed reshipping fee.

8. Payments

AinLore accepts online payments through PayU and offers Cash on Delivery (COD) where available for eligible orders and delivery locations.

Online payment transactions are subject to the payment provider's terms, verification procedures, and security requirements. COD availability may depend on the delivery address, order eligibility, and operational restrictions.

Customers must provide accurate information and complete any required payment or order-verification steps. Orders may be delayed or cancelled where payment cannot be verified or another legitimate issue arises, subject to applicable law.

9. Shipping and Delivery

Orders are shipped using AinLore's designated logistics partner, Delhivery, subject to service availability for the delivery address.

Delivery estimates are indicative and may be affected by operational delays, weather, holidays, incorrect address details, or circumstances beyond AinLore's reasonable control.

Customers should check their order details carefully before confirming a purchase. Any shipping charges and applicable free-shipping conditions will be displayed on the website or during checkout.

10. Contact Information

For questions about these Terms and Conditions, orders, products, payments, or delivery, please contact:

AinLore
Legal Business Name: Ainlore Trading
Business Type: Sole Proprietorship
GSTIN: 33ABXPZ2108G1ZB
Website: https://www.ainlore.com/
Email: helpdeskainlore@gmail.com
WhatsApp:  +91 81485 25825
Business Address: Tower 1-103, Sky City Apartment, Vanagaram, Chennai 600095, Tamil Nadu, India

These Terms and Conditions are subject to applicable Indian law. Any dispute will be handled by a competent court or forum in accordance with applicable law, including applicable consumer-protection requirements.

AinLore — Because You Deserve To Shine.