AinLore Privacy Policy

Effective Date: 13 October 2026
Last Updated: 13 October 2026

At AinLore, your privacy matters to us. We are committed to handling your personal information responsibly and transparently.

This Privacy Policy explains how AinLore collects, uses, stores, protects and shares personal information when you visit our website, browse our jewellery collections, place an order, contact our customer support team, subscribe to our communications, or interact with our official social media channels.

This policy applies to our website, https://www.ainlore.com/, and the related services and customer interactions described below.

1. About AinLore

• Brand Name: AinLore

• Legal Business Name: Ainlore Trading

• Business Type: Sole Proprietorship

• GSTIN: 33ABXPZ2108G1ZB

• Website: https://www.ainlore.com/

• Customer Support Email: helpdeskainlore@gmail.com

• Customer Support Phone/WhatsApp: +919940067942 / +918148525825

• Business Correspondence Address: Tower 1-103, Sky City Apartment, Vanagaram, Chennai – 600095, Tamil Nadu, India.

For questions about this Privacy Policy or the handling of your personal information, you may contact us using the details provided in Section 14.

2. Personal Information We Collect

The information we collect depends on how you use our website and services.

A. Information you provide directly

When you place an order, contact us, subscribe to communications, or interact with our website, you may provide:

• Name

• Email address

• Mobile number or telephone number

• Billing and shipping address

• Order details and purchase history

• Information you provide in customer support enquiries

• Product reviews, feedback, survey responses and testimonials

• Marketing preferences and communication choices

• Other information you voluntarily provide to us.

You may be able to browse parts of our website without providing your name or contact details. However, certain information is necessary to place an order or use particular services.

B. Order and transaction information

When you purchase products from AinLore, we may process information such as:

• Products ordered, quantities and order value

• Order confirmation and payment status

• Billing and delivery details

• Shipment and tracking information

• Cancellation, return, exchange and refund records

• Information needed to investigate order issues or suspected fraudulent transactions.

C. Payment information

AinLore offers online payments through PayU and Cash on Delivery (COD), as applicable to the order and available checkout options.

When you pay online, relevant transaction information may be processed by PayU and other applicable service providers involved in completing the transaction. Payment providers handle payment information under their own applicable terms, privacy policies and security practices.

We do not intend to collect or store full payment card credentials directly unless our actual payment-processing arrangements specifically require and support this.

For COD orders, we may use your name, telephone number, delivery address and order details to confirm and fulfil your purchase.

D. Technical and browsing information

When you visit our website, Shopify and enabled website technologies may automatically collect certain information, such as:

• Internet Protocol (IP) address

• Browser type and device information

• Operating system

• Pages viewed and interactions with the website

• Referring website or traffic source

• Cookie identifiers and related technical information, where applicable.

This information may be used to operate the website, maintain security, troubleshoot errors and understand how visitors use our store.

The specific information collected depends on the website settings, cookies, applications and integrations enabled at the time of your visit.

3. How We Use Your Information

AinLore may use your personal information for the following purposes.

A. Processing and fulfilling orders

• Accept, process and manage orders.

• Arrange payment processing and delivery.

• Send order confirmations, dispatch notifications and delivery updates.

• Coordinate with Delhivery or the applicable logistics provider.

• Handle cancellations, returns, exchanges, refunds and order-related complaints.

• Maintain transaction records required for business and legal purposes.

B. Customer support

• Respond to questions and enquiries.

• Assist with order, payment and delivery issues.

• Provide product and service information.

• Investigate complaints and resolve disputes.

C. Customer communications and marketing

Where permitted by applicable law and subject to any required consent or preferences, we may use your contact information to:

• Send promotional emails about new collections, product launches, offers and updates.

• Send promotional WhatsApp messages, Sms. 

• Manage subscriptions, communication preferences and opt-out requests.

• Evaluate the effectiveness of marketing activities where relevant tools are enabled.

You may opt out of promotional communications as described in Section 9.

D. Website operation and improvement

We may use relevant information to:

• Maintain and improve website functionality.

• Understand visitor interactions and shopping patterns.

• Improve product presentation and customer experience.

• Diagnose technical problems.

• Help detect and prevent fraud, abuse and unauthorised activity.

Analytics and advertising-related processing will depend on the tools actually enabled on our website and the applicable consent or preference settings.

E. Legal, accounting and security purposes

We may process information when reasonably necessary to:

• Maintain tax, accounting and transaction records.

• Comply with applicable legal or regulatory requirements.

• Respond to lawful requests from authorised authorities.

• Establish, exercise or defend legal claims.

• Protect our customers, business, website and services against fraud or misuse.

We aim to use personal information only for appropriate purposes and in accordance with applicable requirements.

4. Cookies and Similar Technologies

Our Shopify-powered website may use cookies and similar technologies to operate essential website functions, maintain shopping cart functionality, remember preferences, improve website performance and support analytics or advertising where enabled.

The types of cookies used may include:

• Essential cookies: Support necessary website functions, security and checkout.

• Preference cookies: Help remember relevant settings or preferences.

• Analytics technologies: Help us understand website traffic and visitor interactions, if enabled.

• Advertising technologies: May help measure or personalise advertising, if enabled.

The actual technologies used depend on Shopify settings and the applications or integrations installed on our store. We have not assumed that any particular third-party advertising or analytics tracker is currently active.

Where required, applicable consent or privacy choices will be respected. You may also manage certain cookies through available website controls or your browser settings. Blocking some cookies may affect website functionality.

5. How We Share Your Information

AinLore does not sell your personal information to third parties for money.

We may share relevant information with service providers where necessary to operate our store, fulfil your orders or provide requested services.

These providers may include:

A. Shopify

Shopify hosts and supports our online store and related ecommerce functions. Information may be processed through Shopify's systems in accordance with the applicable service terms and privacy policies.

B. PayU and other payment service providers

PayU and any other applicable payment service providers may process information needed to complete transactions, verify payments, manage refunds and help prevent payment fraud.

C. Delhivery and logistics partners

We may share your name, telephone number, delivery address, order details and other necessary shipment information with Delhivery or another applicable logistics provider to arrange delivery, communicate delivery updates and resolve shipment issues.

D. Customer communication providers

Service providers may process contact information to support customer enquiries, order notifications, email communications or WhatsApp communications, depending on the services we use.

E. Analytics and advertising providers

If analytics, advertising pixels or similar technologies are enabled, the relevant providers may receive technical or usage information in accordance with their applicable policies and the website's privacy settings.

F. Professional advisers and public authorities

We may disclose information to accountants, legal advisers, regulators, law enforcement authorities or other relevant parties where necessary and legally permitted or required.

We seek to limit shared information to what is reasonably necessary for the relevant purpose. Third-party providers may independently process information under their own terms, privacy policies and legal obligations.

6. Data Security

We take reasonable steps to protect personal information against unauthorised access, disclosure, alteration, loss or misuse.

Our website uses Shopify infrastructure and may rely on the security measures of payment providers, logistics partners and other service providers.

However, no electronic transmission or storage system can be guaranteed to be completely secure. We cannot promise absolute security, but we aim to handle information responsibly and take appropriate measures to address security concerns.

If a personal data breach occurs, we will take the actions required under applicable law.

7. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including:

• Processing and fulfilling orders

• Providing customer support

• Managing returns, refunds and disputes

• Maintaining accounting, tax and transaction records

• Meeting applicable legal obligations

• Addressing fraud, security incidents or legal claims.

Retention periods depend on the type of information, the reason for processing and any applicable legal requirements.

When personal information is no longer required, we will take appropriate steps to delete it or otherwise handle it in accordance with applicable law, subject to any lawful retention requirements.

8. Your Privacy Rights and Requests

Subject to applicable law, you may be entitled to request access to information about your personal data, correction of inaccurate information, deletion of personal data where permitted, withdrawal of consent where processing relies on consent, or other applicable privacy rights.

You may also ask questions about how your information is used or raise a privacy complaint.

To make a request:

1. Email helpdeskainlore@gmail.com, or contact us through either customer support number listed in Section 14.

2. Describe your request clearly and provide only the information reasonably necessary for us to identify the relevant order or account.

3. We may ask for reasonable verification before acting on a request to protect your information against unauthorised access.

We will review and respond to requests in accordance with applicable law.

Some information may need to be retained to complete a transaction, meet legal obligations, maintain required records or resolve disputes. Where this applies, we will handle the request in accordance with the relevant legal requirements.

9. Promotional Emails and WhatsApp Communications

AinLore may send promotional emails and WhatsApp messages about jewellery collections, new arrivals, launches, offers and other relevant updates where permitted by applicable law and subject to any required consent.

You can opt out of promotional emails by using the unsubscribe link provided in the message, where available, or by contacting us at helpdeskainlore@gmail.com.

For promotional WhatsApp messages, you may reply with a request to stop receiving promotions or contact either of our customer support numbers.

We will process opt-out requests in accordance with applicable requirements.

Opting out of marketing communications does not necessarily stop essential service communications, such as order confirmations, payment updates, delivery notifications or responses to enquiries about an existing order.

10. Third-Party Websites and Services

Our website or social media pages may contain links to third-party websites, platforms or services.

AinLore does not control the privacy practices of independent third parties. If you follow an external link or use a third-party service, your interaction may be governed by that provider's own terms and privacy policy.

We encourage you to review the relevant policy before submitting personal information directly to a third party.

11. Children's Privacy

Our website is intended for people who can lawfully use our services and make purchases under applicable law.

We do not knowingly collect children's personal information in circumstances where such collection is prohibited by applicable law. If you believe a child has provided personal information to us inappropriately, please contact us so that we can review the matter and take any action required by law.

12. International Processing

AinLore primarily serves customers in India. However, Shopify and other service providers may process or store personal information outside India, depending on their infrastructure, operations and service arrangements.

Where cross-border processing or transfers occur, we will handle personal information in accordance with applicable legal requirements.

13. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our business operations, website features, payment or delivery services, technology integrations or applicable legal requirements.

The updated policy will be published on our website with a revised “Last Updated” date.

We encourage you to review this page periodically to understand how AinLore handles personal information.

14. Contact AinLore About Privacy

For privacy questions, requests concerning personal information, or complaints about our data-handling practices, contact us using the following details.

AinLore — Customer Support and Privacy Requests

• Email: helpdeskainlore@gmail.com

• Phone/WhatsApp: +919940067942

• Additional Contact Number: +918148525825

• Business Correspondence Address: Tower 1-103, Sky City Apartment, Vanagaram, Chennai – 600095, Tamil Nadu, India.

Please include “Privacy Request” in your email subject line so that your enquiry can be identified more easily.

We will review privacy enquiries and respond in accordance with applicable requirements.

Thank you for trusting AinLore. We value your privacy and aim to provide a safe, transparent and reliable shopping experience.

AinLore — Because You Deserve To Shine.